We have opened the doors again and would like to welcome you back to HanseNautic and NV Charts!

Measures to protect our customers and staff from infection with Corona virus

We trust to have your understanding that the common regulations to prevent infection and protect visitors, customers and staff are applicable in the HanseNautic / NV Chart Group builing as well. Please observe the following rules:

  1. All Customers must desinfect their hands before entering the showroom. You will find hand sanitizer and wipes in the entrance.
  2. There is a maximum of two customers permitted simultaniously. Thank you for your patience.
  3. Starting April 29th, it is compulsory to wear a face mask while inside the building.
  4. Please observe 2 metres distance to other customers and staff.

 

Remote Support - telephone and e-mail advise  - technical help for our customers

We are happy to ship the necessary charts and books to your home, to the marina or any other place. For support/advise and orders you can call us using +49 (0)4351 469 87 60, send an E-Mail or NEW via WhatsApp Chat  +49(0)157 333 46 132!

Should you need support with nautical charts, installation of navigation software of the with download codes for digital cartography, we are here to help.

Our experts for technical support and the nv charts App provide outstanding customer service:
They are available Monday - Friday from 09:00 hrs to 13:00 hrs via +49(0)4351 469 87 75 or you send us an e-mail.

 

 

For the nv charts App there is a detailed instructions manual available for download.

 

 

Further we have the possibility to use the software TeamViewer for remote support your PC problems. This way even complex installation issues can be fixed.

Download the Software "TeamViewer" here:



 

Reliable shipping with DHL - express service on request possible with UPS

As usual we are delivering our parcels with DHL. Deutsche Post continues to work reliable and we have fast delivery times in Germany and all over Europe. The usual pick-up time in Eckernförde is 16:30hrs (local time), so if you can send us your order during the afternoon, we usually can send your charts the same evening.

 

 

Print-on-Demand charts for additional speed and flexibility

As addition to our current business, we have invested in large plotters and are now able to offer a worldwide coverage of nautical charts, which are printed from the latest cartography data available. This print-on-demand-service (PoD) enables quick delivery, always up-to-date nautical charts and maximum flexibility, as all charts are available.

Currently we have agreements with the following hydrographic offices:

 
Publisher United Kingdom
Hydrographic Office
SHOM
(France)
Kartverket
(Norway)
Canadian
Hydrographic Service
NOAA
(USA)
National Geospatial
Intelligence Agency (USA)
Coverage worldwide coverage French coasts, Mediterraean,
french oversea departments,
Pacific islands
Norway,
Svalbard
Canadian Coasts in
Arctic, Atlantic,
Pacific, Great Lakes
 USA; Atlantic,
Gulf and Pacific
US areas in Pacific and
various oversea charts